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How get999 Handles Your Personal Information

When you open an account with get999, you share personal details and payment information — including wallet data from bKash, Nagad and Rocket. This policy explains exactly what we collect, why we collect it, and the steps we take to keep it secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear data retention termsBangladesh-region eligibility applies
get999 How get999 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we handle your information, our support team is the right first contact. You can reach us through live chat inside your account, by email, or through our dedicated privacy request path in account settings. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt of your query promptly.

Live Chat Open the chat widget inside your account dashboard to speak directly with our support team about any privacy or data question.
Email Support Send your data request or privacy concern to our support email address listed in your account settings under the help section.
Account Settings Request Navigate to account settings and select the privacy request option to submit a formal data access, correction or deletion request.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, verifiable measures to keep your account and payment data secure. Encryption covers data in transit and at rest. Our processes are designed to limit who inside our team can access your personal records, and access is logged. Here is what that looks like across four key areas.

Payment Data Handling

bKash, Nagad and Rocket transaction references are stored only as long as needed for account reconciliation and dispute resolution. We never retain your mobile wallet PIN.

Cookies and Session Tracking

Session cookies keep you logged in as you browse the lobby. Analytics cookies help us understand which sections you visit most. You can manage cookie preferences through your browser settings.

Account Security Practices

Login attempts trigger OTP verification to your registered mobile number. Unusual activity from an unrecognised device prompts an additional check before access is granted.

Data Retention and Deletion

We hold your account data for as long as your account remains active and for the period required by applicable regulations. Once that period passes, records are deleted or anonymised.

Common Questions About Your Privacy at get999

These are the questions we hear most often about data rights, account privacy and how we handle payment information. If your question is not here, reach out through live chat or email from your account settings.

We collect your name, contact number, date of birth and the payment method you register — such as your bKash or Nagad wallet number. Device and session data is also captured automatically at login.

We share payment references with our payment processors only to complete transactions. Those partners are contractually required to protect your data. We do not sell wallet details to advertisers or unrelated third parties.

Go to account settings and select the privacy request option, or contact us via live chat or email. We will confirm receipt and provide your data summary within a reasonable timeframe.

Yes. Submit a deletion request through account settings or via email. We will remove or anonymise your data once any legally required retention period has passed for your account records.

Transaction records, including Rocket and bKash deposit references, are kept for as long as your account is active and for the period required under applicable regulations. After that, they are deleted or anonymised.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can adjust cookie preferences in your browser settings, though disabling session cookies may affect your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.