Reference

Understand Your Rights Before You Start

Access to get999 and all services connected to it — including deposits via bKash, Nagad and Rocket — depends entirely on whether your local law and eligible region permit it. Read through these terms carefully so your account stays in good order.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad, Rocket TermsData Retention PolicyContact Rights Available
get999 Understand Your Rights Before You Start
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Control Over It

Your account data — including your registered mobile number, wallet references for bKash, Nagad or Rocket, and transaction history — is stored securely and is not shared with third parties outside the scope of processing your transactions. We retain account records for as long as your account is active and for a defined period after closure, in line with standard operator retention practice. You have the right to request a summary of what we hold. Submit that request through live chat or email and we will respond within a reasonable period.

Data Retention

We keep your account data, wallet references and transaction logs for a defined period post-closure. You can request a summary of stored data at any point via the support channels.

Cookie Policy

Cookies on get999 track session activity and login state. You can adjust cookie preferences through your browser settings; some features may not function fully without session cookies enabled.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it in chat.

Request a Correction

If we hold incorrect data against your account — a wrong wallet number or mismatched name — contact support with your account reference and the correct detail to request a fix.

REACH OUR LEGAL DESK

Contact Us About Any Legal or Policy Question

If any part of these terms raises a question about your account or your rights, our support team is the right place to start. We handle policy queries through the same channels as account help — so you do not need a separate process to raise a legal concern. State your account reference and the specific term you are asking about, and we will respond with the relevant position in writing.

Live Chat Support Open the live chat window from your account dashboard. Raise your legal or policy query directly and reference your account number for a faster written response.
Email Policy Queries Send your written query to our support email. Include your registered mobile number linked to your bKash or Nagad wallet so we can locate your account record.
Account Help Centre The help centre inside your account lists common policy positions, account closure steps and how to request a copy of data we hold against your account profile.

Questions We Hear Most About These Terms

These answers address the specific legal questions we receive most often from account holders. If your question is not covered here, reach us through live chat or email with your account reference and the relevant section of the terms you want clarified.

Yes. Access depends on your local law and the eligible regions we support. Check your own legal position before opening or continuing to use an account.

We store your registered mobile number, linked wallet details such as your bKash or Nagad reference, login records and transaction history for as long as your account is active.

Yes. Contact our support team via live chat or email, provide your account reference, and we will prepare a summary of the data we hold against your profile.

We retain your account records for a defined period after closure in line with standard operator retention practice, then remove them from active systems as required.

Each payment provider has its own conditions. Where those conditions conflict with ours, the stricter rule applies to your transaction. Review both sets of terms before transacting.

Reach our support team through live chat or email. Provide your account reference and the specific detail you want corrected — for example, a mismatched name or wrong wallet number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.